Rodrigue KINGNONHOUN
Cotonou
Summary
Country Manager - Benin
Driven by learning, progress, and self-improvement, I represented Onafriq in Benin with the sub-region's MNO partners. Seeking to leverage my technical and interpersonal skills to boost the growth and efficiency of partnerships, I am ready to take on new challenges at Pawapay.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
Onafriq
12.2021 - Current
- Experience in Technical Support for remittance : assisting daily 12 partners MNO & MTO with troubleshooting, complex technical issues resolution.
- Operational efficiency: Act as the primary local contact for all in-country stakeholders, regulators, banks / Remittance processing , reconciliations under agreed SLAs.
Tools: KIBANA, PAPI, ART & CURBI
- Onboarding and Training: Leading training sessions to enhance product knowledge and improve customer services with partners.
- Relationship Management: Strong and lasting relationships with Partners, Banks and Regulatory authorities, ensuring compliance.
Best Employee Award 2024
Mobile Financial Services Support Team Lead
MTN BENIN
08.2015 - 11.2021
- Monitored a team of 7 analyst's performance to ensure adherence to service standards.
- Process improvment and Customer Experience: SLA review to reduce response times of 6 min over client inquiries during the first quarter.
Best Customer Experience Award 2018
Branch Operations Lead
MTN Benin
02.2010 - 08.2015
- Cross functional Team Leadership: Leading a team of 8 Customer Representatives
- Performance metrics: Implemented the successful ''Products talks''program every last Friday in the month to enhance team skills , operational and Products knowledge .
Education
Bachelor of Science - Commerce, Marketing And Communication
International Institute of Management
Cotonou, Benin01-2020
Associate of Science - Business Communication
Advanced Institute of Management (Adonai)
Cotonou01-2012
Master of Arts - English Language
University of Abomey-Calavi
Abomey-Calavi, Benin01-2010
Skills
- Troubleshooting and payment method experience
- Relationship Management
- Cross-functional Team Leadership
- Customer Operations & Satisfaction
- Onboarding & Training
- Bilingual(Excellent French & English fluency)
Certification
- Certified in Money Transfers, DFI-2025
- Certificate in Regulation in Digital Financial Services, DFI-2025
- Certificate in Understanding Tech in Business, DFI-2024
- Certificate in Leadership Management, Laval University-2020
Timeline
Technical Support Analyst
Onafriq
12.2021 - Current
Mobile Financial Services Support Team Lead
MTN BENIN
08.2015 - 11.2021
Branch Operations Lead
MTN Benin
02.2010 - 08.2015
Bachelor of Science - Commerce, Marketing And Communication
International Institute of Management
Associate of Science - Business Communication
Advanced Institute of Management (Adonai)
Master of Arts - English Language
University of Abomey-Calavi