Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Angel martinez anaya

tijuana

Summary

Dynamic customer service professional with proven problem-solving abilities at Confie Seguros. Skilled in active listening and adept at managing high-stress situations, I enhanced customer satisfaction and loyalty through effective conflict resolution. Proficient in data collection and Microsoft Excel, I consistently delivered exceptional service, fostering strong customer relationships and repeat business.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Language

Work History

Customer Service Representative

Confie Seguros
04.2024 - 07.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashier

Carniceria SuperON
07.2021 - 10.2023
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Centro Tecnológico Siglo XXI
Tijuana, Baja California, Mexico
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Time management

Call center experience

Data collection

Microsoft Excel

Appointment scheduling

Scheduling

Computer proficiency

Task prioritization

Timeline

Customer Service Representative

Confie Seguros
04.2024 - 07.2025

Cashier

Carniceria SuperON
07.2021 - 10.2023

High School Diploma -

Centro Tecnológico Siglo XXI
05.2001 -

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Miguel Angel martinez anaya