Marcel Finagnon HOUNDONOU

• My mission in Chad consisted in coordinating emergency activities in the Farchana area in Eastern Chad on behalf of AIRD.
• During this period, I supervised several teams made up of 03 logistics bases in charge of warehouse management, fuel management, transport of essential household items for refugees, transport of partner staff to intervention zones, the construction of warehouses (Rubb Hall) and shelters for refugees (RHU), the transport and relocation of over 60,000 refugees, the management of mechanical workshops and the repair of vehicles for UNHCR and its partners.
• During this period, I coordinated the Cross-border AIRD/HCR Soudan project, which provided support for emergency operations for internally displaced people in Sudan, through the unloading, storage, loading and international transport of goods from Chad to Sudan.
• Participation in this large-scale refugee assistance operation provided an opportunity to actively participate in meetings of the logistics cluster of partners in the area, and to share field experience with teams from various international NGOs operating in the region.

• My role was to provide overall management about logistic, finance and administrative services to support the operations at the Field office including and not limited to: Operations management, Construction project , warehouse and workshop management, fleet and fuel management, HR and Fianance.

During this period, the AIRD team under my leadership provide strong support to UNHCR and his partner's logistics activities in the east province of ITURI in DRC.

• One of my accomplishment was about fleet maintenance and a high standard of service to partner. I have put in place a preventive fleet maintenance plan that help my team to reduce car breakdown, identified early warning lights and save time for maintenance in our workshop.

• MRS Benin is one of the international oil company present in Benin and facing the big challenge of pandemic COVID -19.
• I was assigned during this particular period, to Implement the SHE policy and motivate staff to comply with.
• Assess potential risk of each activities and prepare mitigation plans.
• Participate on crisis management team during COVID-19 pandemic and provide support to the company staff working from home during the crisis.
• Manage emergency situations with calm and composure.

MRS Benin was in partnership with a sister company to fuel aircraftat

• My assignement was to increase sales volum. What i have done by focusing the team effort on Customer care Service, that lead to increase sales volume and customer satisfaction with quick payment from aviation company.
• I prepare and submit to management a Gas project Business plan and profitability for future investment plan.
• OIL and GAS

• MRS Benin become the new brand of Total in Benin and the Retail facilities was Re-branded with new challage to delivre more to customers.
• As Manager, I was involved in strategic decision at management level and develop business strategies to increase volume and revenue.
• I successfully implement workshops concept (Car care) and ATM services on many service stations which result to increasing of non fuel revenue.

• I was in charge of retail strategy, implementation and communication coordination.
• Ensuring fuel supply to all service station, report sales and supervise Business consultants works.
• Monitoring and train sales force.
• Conduct negotiations and dealership agreement with partners and landlords.
• Undersee all contract and agreement with Food and beverage suppliers for service station convenience store.
• The goal was to Increase non fuel revenue and improve customer quality services.
• Also in charge of advertising, I usually make products promotion, new product launching events, rewarding event for sales team.
• I implement the shop concept named 'BONJOUR'.
• Under my supervision, my team (two direct business consultant plus 100 indirect sales people) and I realised more than 25.000 Tons of fuel sales per year in Benin fuel market challenged by smuggle fuel.
• The TOTAL Retail business was recognized as the best for sales and quality services in the industry during that period.
• Working as Retail Business supervisor allowed me focusing on supply chain and logistic while working closely with operations team.
• I often took part to many annual business meeting in Paris, Senegal and Côte d'Ivoire.
• At the end of 2010, a new shareholder, MRS Oil and Gas come in, I was Promote to Retail Business lead and Manager.
• Company

Total Benin has launched its retail developpement portfolio project

• As business consultant, I manage a portfolio of 15 service station, and achieved many goals.
• I was responsible for: Timely product supply to service station with zero shortage target.
• Weekly and monthly inventory, Training of pump attendant and stations dealer's on sales technics.
• Ensure equipment and building are clean and functional, Monthly assessment of service station financial situation.
• Follow competition and Identify best location for new outlet construction.
• Report to sales Manager.
• After six years with continuous good performance, I got a promotion and was appointed as Retail Business supervisor.

• Total Benin was a branch of TOTAL Marketing France
• As sales administrative, I was in charge of recording orders, planning product delivery and prepare invoices.
• Also in charge of preparing fuel and lubricants purchase agreement with customs office and clearing agent, I monthly report stock inventory and set product price while updating customers payment account.
• After 15 months in this position with valuable achievement, I was awarded with a corporate training in Cote d'ivoire and appointed as Business consultant for TOTAL in Benin.
• Branch in Benin Republic