Stock Market
Mahougnon Virgile Carlos TOGNI
Technicien Financier And Accountant
Cotonou,LI
Summary
Adept at elevating customer experiences, I leveraged CRM expertise and exceptional service skills at MCHEZO LIMITED to enhance client relationships and foster repeat business. My proficiency in live chat support and ability to manage high call volumes have consistently driven positive outcomes, showcasing my commitment to excellence and efficiency in customer support roles.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
MCHEZO LIMITED
06.2023 - 05.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Support Specialist
Media Contact Benin
10.2021 - 02.2022
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Commercial Assistant
Dongaco
07.2013 - 08.2014
- Increased customer satisfaction by providing timely and accurate product information, addressing inquiries, and resolving issues.
Education
Bachelor of Science - Accounting And Finance
School of Applied Economics And Management
Benin 04.2001 -
Undergraduate Degree in Quantitative Management - Accounting And Business Management
LYTEB
Bohicon 04.2001 -
Certificat of Professional Competence Accounting - Accounting And Business Management
LYTEB
Bohicon, Benin 04.2001 -
Skills
Customer service excellence
Customer Relationship Management (CRM)
Live chat support
Ticket management
Additional Information
I am very interested in financial market and thefore ; I have skills to make fundamental and technical analyses on the crypto market; forex and equity market as well.
I also have an acceptable level of english ;I adapt to any environment of my competence and I will give the best of myself for the achiement of objectif .
Interests
French well spoken
Je parle très bien français car j'ai fait la majorité de mes études dans cette langue .
Timeline
Customer Support Specialist
MCHEZO LIMITED
06.2023 - 05.2024
Customer Support Specialist
Media Contact Benin
10.2021 - 02.2022
Commercial Assistant
Dongaco
07.2013 - 08.2014
Bachelor of Science - Accounting And Finance
School of Applied Economics And Management
04.2001 -
Undergraduate Degree in Quantitative Management - Accounting And Business Management
LYTEB
04.2001 -
Certificat of Professional Competence Accounting - Accounting And Business Management
LYTEB
04.2001 -
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