Juliet Champion Kpateghe
Warri
Summary
Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Store Owner
Eden perfumery
03.2020 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted audit inspections and independent checks to verify parts and materials.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Student Assistant
Hill City University
09.2015 - 12.2019
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Printing of students Identification Card.
- Students registration.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for students information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Performed students data entry and database management to accurately record information and protect data from unauthorized access.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Mentored and tutored individual students needing additional help.
- Shared important information with students concerning upcoming assignments and tests.
- Taught courses under guidance of senior instructors.
Education
Master of Science - Management Science
International University, Bamenda
Bamenda, Cameroon06.2017
Bachelor of Science - Mass Communication
Delta State University
Abraka, Delta State Nigeria.10.2014
High School Diploma -
Ewherhe Grammar School
Agbarho, Delta State Nigeria.06.2008
Skills
- Capital Expenditure Planning
- Store Audi
- Store Audits
- Budget Controls
- Systems Thinker
- Negotiation
- Results Orientation
- Risk and Mitigation Analysis
- POS Terminal Operation
- Inventory Control Processes
- Attention to Detail
- Task Delegation
- Negotiation and Persuasion
- Develop Business Structures
- Flexible Work Schedule
- Expectation Management
- Verbal and Written Communication
- Issue Resolution
- Driven and Determined
- Sales Development
- Manage Programs
- Customer Relations
- Operations Management
- Public Speaking
- Professional Networking
- Raising Capital
- Budgeting and Cost Control
- Strategic Decision-Making
- Vendor Relationships
- Retail Store Traffic
- New Business Development
- Business Marketing
- Adaptable and Flexible
- Departmental Coordination
- Customer Credit Management
- Customer Inquiries
- Work Planning and Prioritization
- Bookkeeping
- Organize Inventory
- Defining Company Vision
- Business Presentations
Accomplishments
Award 1: Resource person of the year 2019 Hill City University December 2019, awarded as the resource person of the year, for successfully organizing, coordinating and managing the student annually Entreprenuership Skills Acquisitions.
Award 2: Most inspiring staff of the year (Talent Discovering) 2018. December 2018 was awarded by Hill City University most inspiring staff of the year.
Certification
- Licensed Business Registration for Eden Perfumery by Nigeria Corporate Affairs Commission
Award: Resource person of the year 2019
the Awards for resource person of the year was given to me in 2019 based on my significant contribution to the University through the role of organizing and coordinating of the students yearly Entrepreneurship skills Acquisition, and other students events
Languages
English
Native language
English
Proficient
C2
French
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Retail Store Owner
Eden perfumery
03.2020 - Current
Student Assistant
Hill City University
09.2015 - 12.2019
Master of Science - Management Science
International University, Bamenda
Bachelor of Science - Mass Communication
Delta State University
High School Diploma -
Ewherhe Grammar School
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