Jeremy Elorm Menyisse
Accra
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Manager
QGMI
COTONOU
11.2023 - Current
- Provided technical support to end-users on a variety of issues.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Resolved conflicts between different stakeholders regarding IT projects.
- Ensured all components are compatible with existing systems prior to implementation.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Established security protocols to protect data from unauthorized access or modification.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Created detailed documentation for software, hardware, and network configurations.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Managed backup, user account and helpdesk systems.
- Met with users, vendors and technicians to determine computing requirements.
- Recruited, trained and supervised IT department staff.
Remote IT Support Consultant
LEMAPRESS GHANA LTD
Accra
02.2013 - Current
- Provided technical support to end users in resolving hardware and software related issues.
- Performed data backups on a regular basis to ensure business continuity in case of disaster recovery scenarios.
- Supported the development of new applications or modifications of existing ones.
- Provided technical support to customers and internal users via phone, email and remote access tools.
- Implemented best practices for system security measures such as antivirus protection and patch management.
- Organized IT assets inventory records including hardware serial numbers and software license keys.
- Identified system malfunctions or performance issues in a timely manner.
- Installed, configured, upgraded, tested and troubleshot hardware, software applications, operating systems and network protocols.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Conducted remote diagnostics to identify and solve technical problems.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
IT Help Desk Officer
MEANZ LANGUAGES
Paris
01.2022 - 08.2024
- Diagnosed system errors and provided appropriate solutions.
- Investigated root cause analysis for recurring incidents or problems.
- Provided support for mobile devices such as tablets and smartphones.
- Created user accounts, managed passwords, monitored access privileges, and enforced security protocols.
- Conducted training sessions for end-users on various topics related to IT usage.
- Resolved customer queries related to computer networks and systems.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access, and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Developed and maintained strong relations with customers to meet quality expectations.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
System Administrator
CCE (CONSORCIO CONSTRUCTOR DE ESTRADAS)
COTONOU
02.2019 - 11.2023
- Collaborated with other teams to develop solutions for various projects.
- Configured and maintained system hardware, software and network components.
- Analyzed system logs to identify suspicious activities or anomalies.
- Resolved complex technical problems within established service level agreements.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Implemented and monitored network security measures, including firewalls and intrusion detection systems.
- Set up, optimized, and managed network equipment.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Maintained an up-to-date inventory of hardware and software assets owned by the company.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
- Provided technical support for hardware, software and network issues.
- Managed backup, user account and helpdesk systems.
- Reviewed and approved project plans prior to implementation.
Computer Science Teacher
UPAO
Porto Novo
01.2018 - 01.2019
- Provided individualized instruction to struggling students in order to improve their understanding of computer science concepts.
- Established positive relationships with students by creating an open environment for discussion and questions.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.
- Cultivated classroom environment centered on encouraging student engagement and performance with computer science work.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Monitored student progress through frequent assessments of various computer tasks.
IT Consultant
Partness Sarl Benin
Cotonou
11.2017 - 01.2019
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Provided technical support for hardware, software and network issues.
- Provided consultation on how best to utilize available resources in order to maximize productivity.
- Created custom applications utilizing various programming languages such as Java, HTML, CSS, JavaScript.
- Coordinated system installations, testing, and code corrections.
Computer Science Teacher
EPS LA CITE
COTONOU
10.2017 - 01.2019
- Developed course materials including syllabi, lesson plans, homework assignments, quizzes and tests.
- Utilized data analysis tools such as spreadsheets and databases when grading assignments or tracking student progress over time.
- Supervised student lab activities to ensure safety protocols were followed properly.
- Facilitated student learning through active engagement techniques such as group discussions, hands-on activities and one-on-one tutoring.
- Provided guidance and mentorship opportunities for aspiring computer scientists looking for career advice.
- Evaluated student performance using a variety of assessment tools including written exams, projects and presentations.
- Participated in professional development workshops focused on improving teaching strategies for the subject area.
Data Analyst
Central Intelligence Office (UDOLG)
Accra
10.2013 - 10.2017
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Translated raw data into meaningful information using statistical techniques.
- Leveraged SQL queries to extract, transform and load data into databases.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided data-driven solutions to support decision making.
- Maintained documentation of all the processes related to Data Analysis.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Identified or monitored current and potential customers using business intelligence tools.
System Administrator
SONAPACK GHANA LTD
Tema
03.2009 - 10.2013
- Collaborated with other teams to develop solutions for various projects.
- Configured and maintained system hardware, software and network components.
- Analyzed system logs to identify suspicious activities or anomalies.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Created user accounts and managed access rights for users.
- Performed regular backups of critical data and documents.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Implemented and monitored network security measures, including firewalls and intrusion detection systems.
- Oversaw storage management, data migration, backups and drive replacements.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Installed security software to protect networks.
- Monitored network performance to determine adjustments needed.
IT Technician
AGVL GHANA
ACCRA
01.2008 - 03.2009
- Set up user profiles on local machines according to established standards.
- Resolved hardware issues including replacing parts as necessary.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Provided technical support to users via telephone or remote access.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Coordinated with vendors for repair services when needed.
- Configured routers, switches and wireless access points for LANs and WANs.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Performed system backups and restores as required.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
IT Teacher
ADKEL
ACCRA
01.2007 - 01.2008
- Monitored student progress through frequent assessments of various computer tasks.
- Developed lectures addressing variety of computer science topics to engage and educate students.
- Provided individual guidance to students in their use of computers and other digital tools for educational purposes.
- Designed interactive workshops that incorporated multimedia elements into traditional lecture formats.
- Created assessment tests to evaluate student progress in IT courses.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Maintained accurate records of student grades, attendance and other relevant information.
IT Trainee
CHRIST THE KING
ACCRA
06.2005 - 01.2007
- Developed and implemented lesson plans that engaged students with interactive activities.
- Assisted students with troubleshooting technical issues related to hardware or software usage.
- Integrated technology into the curriculum by introducing new tools for learning and teaching.
- Conducted assessments to evaluate student comprehension of course material.
- Managed lab equipment inventory and maintained records of student progress.
- Reviewed assignments submitted by students and provided feedback on areas where improvement was needed.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
Education
Bachelor - Information And Communication Technology
National Institute of Information Technology(NIIT)
Accra05-2008
DEUG - Mathematical Sciences
UL
09-2004
Network Security Engineering - Information Technology
EC-COUNCIL
USASkills
- Technical support
- Network troubleshooting
- System security
- Disaster recovery
- Project management
- User account management
- IT asset management
- Data backup
- Team leadership
- Software development
- Technical support scheduling
- IT service management
- Network administration
- IT security management
- Help desk support
- Firewall configuration
- Active directory
- Remote Access
- User management
- System monitoring
- Equipment management
- Server management
Languages
English
First Language
French
Proficient (C2)
C2
Certification
- Google AdWords Fundamentals and Shopping advertising
- Google Online Marketing Fundamentals
Affiliations
- Pianist
- Motivational speaker
PROJECTS
- Liveshop229 with Partness Sarl Benin (Web application for online shopping).
- HallMaster development for student and housing management. (ABMTC, GHANA)
- Development of databases on Filemaker for data management UDOLGC, GHANA
- Development of CIOOFFICE for monitoring financial procedures (UDOLGC, GHANA)
- Development of LPSoft for Printing press management (Lemapress ltd, GHANA)
- Development of Printshop management for Printing press management (Printshop, GHANA)
- Material storage management for the construction of the WHO warehouse (AGVL GH LTD, GHANA
References
References available upon request.
Timeline
IT Manager
QGMI
11.2023 - Current
IT Help Desk Officer
MEANZ LANGUAGES
01.2022 - 08.2024
System Administrator
CCE (CONSORCIO CONSTRUCTOR DE ESTRADAS)
02.2019 - 11.2023
Computer Science Teacher
UPAO
01.2018 - 01.2019
IT Consultant
Partness Sarl Benin
11.2017 - 01.2019
Computer Science Teacher
EPS LA CITE
10.2017 - 01.2019
Data Analyst
Central Intelligence Office (UDOLG)
10.2013 - 10.2017
Remote IT Support Consultant
LEMAPRESS GHANA LTD
02.2013 - Current
System Administrator
SONAPACK GHANA LTD
03.2009 - 10.2013
IT Technician
AGVL GHANA
01.2008 - 03.2009
IT Teacher
ADKEL
01.2007 - 01.2008
IT Trainee
CHRIST THE KING
06.2005 - 01.2007
Bachelor - Information And Communication Technology
National Institute of Information Technology(NIIT)
DEUG - Mathematical Sciences
UL
Network Security Engineering - Information Technology
EC-COUNCIL
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