JENNYLYN C. SANTOS
IT OFFICER
Nelspruit,Mpumalanga
Summary
IT Inventory management Excellent knowledge of Microsoft Office Suite Including 365 (knowledge of VBA, MS Teams, SharePoint) – Admin Portal management essential. Excellent knowledge of SQL server Page 1 of 3 Generic database maintenance and administration Ability to query large datasets unaided and show experience of working with a variety of data sources. Including monitoring integration between ERP systems which use flat files (csv) and FTP technologies. Knowledge of power Apps and Power BI – experience of reporting and data visualization desirable Understanding of Database connectivity technology (ODBC driver) etc Able to analyses the gaps in business processes and make suggestions for improvements by utilising technology Good understanding of Networking Firewalls / VPNs / TCPIP / WiFi and the internet Excellent Hardware skills and knowledge with ability to diagnose and fix issues with all facets of Hardware such as Network printers, laptops, desktops, and mobile devices Configure and deploy all manner of hardware. – Printers / laptops / desktops on demand Project management: support the implementation of new systems Negotiate contracts and purchase with IT suppliers Collaborate on the broader IT function with the Halls South African and European IT Team.
Overview
17
17
years of professional experience
Work History
IT SUPPORT OFFICER
HL HALLS AND SONS LTD
Nelspruit
07.2021 - Current
- Manage inhouse datacenter, housing physical servers with multiple instances of hyper-V
- VM's with real-time mirroring to offsite DR site
- Coordinate the implementation and maintenance of cloud infrastructure and migration of relevant hardware and software to this environment
- VOIP Telephony
- Access Control Systems
- Logitech and other tele-conferencing systems
- Remote desktop technology
- Oversight for antivirus and other protection, as well as management of backups and recoveries
- Windows 8 through 10, and windows operating systems in general – including WSUS and deployment of patches/updates
- Manage the Active directory – domain policies
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Created, prepared, and delivered reports to various departments
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption
- Prepared employee schedules for maximum coverage during key hours
IT NETWORK ENGINEER
TAI YUEN TEXTILE PTY LTD CO
04.2014 - 05.2021
- Work as part of a proactive team of support staff responsible for delivering a highquality, user-focused professional service
- Providing the very highest level oftechnical support and customer service to internal staff
- JOB DESCRIPTION:
- Updating and monitoring IT user accounts./
- Maintenance & management of the Critical Windows based Server Environment
- Maintaining up to date Antivirus levels on all machines company wide./
- Working on Active Directory accounts, configuration of Smart phones and laptops
- Managing and monitoring of backups in multiple locations./
- Providing maintenance support and break-fix solutions./
- Follow Documenting processes i.e
- Implementing change control procedures
- Liaising & meeting with external suppliers of IT services./
- Producing reports for senior managers./
- Troubleshooting technical problems and implementing solutions
- Purchasingof IT Equipment and software in line within agreed budgets
- Supporting amulti-site IT infrastructure of at least 100 employees./
- Responsible for the fast and accurate troubleshooting of reported faults./
- Providing technical support via helpdesk systems for a wide range of internal &external applications.
Warehouse Supervisor
Tai Yuen Textile PTY LTD CO
12.2012 - 04.2014
- To supervise warehouse staff
- Maintenance and repair of warehousemachinery./Ensuring occupational health and safety standards are maintained./Trainingof local employees./Ensuring required maintenance schedules are up to date andmaintained./Product quality controls./Maintaining and adhering to productionschedules./General assistance across all areas of the part of that phases.
Field/System Support Engineer
CT Link Systems Inc
10.2008 - 04.2011
- To attend to any 24/7 on-call after sales technical support clientrequest for troubleshooting and repair within two hours response time for Metro Manilaand four hours outside Metro Manila by land travel./ To attend to call for back-up from an
- On-Standby Field Technical Support Personnel already at site./To set up server asrequested by client./ To create Image back up
- To accomplish and submit service reportsfor every acknowledged call for service to admin for filing and billing./ To prepare andsubmit weekly accomplishment report to immediate head./ Attends to after sales supportcoordination request for turned over under warranty fit-out projects./ Provides technicalsupport to computer users; identifies and repairs problems, monitors computerconfigurations, installs hardware and software./ Makes recommendations as to systemneeds ./ Trains users on hardware and software applications./ Serves as resource ontechnical questions for clients./ Assembles HP and Dell laptops, computers and servers./
- Repairs HP and Dell laptops ,computers and servers.
Inhouse and Warehouse Technical Support Engineer
CT Link Systems Inc
05.2006 - 10.2008
- To provide second level of support (technical or application) to onshore and offshore employees on network, hardware and software concerns 24x7
- To perform ticket problems assigned by Helpdesk Specialists and update ticket for the reference / copy of end users
- To maintain and manage desktop and laptop, hardware and software audit / inventory, hardware diagnostics, workstation transfers, software applications on different projects, troubleshoot, and network connectivity (LAN)
- To report updates to Senior Network and
- System Administrator the status of work / progress on a project and give updates to the next shift for continues process and to provide End of Shift reports (EOS) / To provide a weekly and monthly and annual report of the In and Out of the warehouse / To monitor all the stocks at the warehouse / To prepare all the documents and the stock peripherals ordered by the customer and prepare all needed for the deliveries / Ensure the delivery will be on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated strong organizational and time management skills while managing multiple projects
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
Helpdesk Support Engineer
Seven seven Global
Libis
02.2006 - 05.2006
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Communicated with clients to verify roots and causes of computer problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees
Education
Bachelor of Science - Computer Engineering
AMA COMPUTER UNIVERSITY
Quezon City 01.2002 - 2006.04
Skills
Microsoft Windows all versionsundefined
Accomplishments
- COMPANY NAME: Bayan Telecommunications Inc
- June 2005-August 2005
- JOB TITLE: Helpdesk Specialist
- COMPANY NAME: Alorica Philippines August 2005 – April 2006
- JOB TITLE: Technical Support Representative
- CERTIFICATION
- DCSE DELL Foundation Desktop 2010 – Septermber 2010
- DCSE DELL Foundation Portables 2010 – May 2010
- Microsoft MDOP (Microsoft Desktop Optimization) Training – July 2009
- Trend Micro TCSP Office client 10 – October 2009
- Microsoft Forefront Client and server
- Microsoft Window server 2008 certificate
- MCP in Windows XP
- MCSE on Windows server 2008
- Cisco CCNA routing and switching
- Boot Training in Compti A+ N+ Sec+
- Boot Training in Windows Server 2016
- Boot Training in Hyper – V
- Boot Training Mircorsoft Azure
Timeline
IT SUPPORT OFFICER
HL HALLS AND SONS LTD
07.2021 - Current
IT NETWORK ENGINEER
TAI YUEN TEXTILE PTY LTD CO
04.2014 - 05.2021
Warehouse Supervisor
Tai Yuen Textile PTY LTD CO
12.2012 - 04.2014
Field/System Support Engineer
CT Link Systems Inc
10.2008 - 04.2011
Inhouse and Warehouse Technical Support Engineer
CT Link Systems Inc
05.2006 - 10.2008
Helpdesk Support Engineer
Seven seven Global
02.2006 - 05.2006
Bachelor of Science - Computer Engineering
AMA COMPUTER UNIVERSITY
01.2002 - 2006.04
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